DeenVerse.org Refund & Cancellation Policy

We value your trust and strive to provide a high-quality learning experience. This policy explains how refunds and cancellations are handled for courses and subscriptions purchased on DeenVerse.org.

1. Course & Subscription Fees

• All fees are payable in advance via our approved payment methods.
• Fees are generally non-refundable unless a scenario below applies.

2. Eligibility for Refunds

Refund requests may be approved in the following cases:

• Technical issues: Persistent platform problems that prevent you from accessing purchased content and remain unresolved for 7 working days after contacting support.
• Duplicate payment: You were mistakenly charged twice for the same enrollment.
• Tutor unavailability: A promised class or course is cancelled and cannot be rescheduled within 15 days.

3. Non-Refundable Situations

• Change of mind or loss of interest after purchase.
• Incomplete participation or missed sessions by the student.
• Violations of DeenVerse’s Terms & Conditions or community guidelines.

4. Cancellation of Subscription

You can cancel recurring subscriptions anytime by emailing support@deenverse.org. Cancellation stops future billing cycles, but the current billing period remains non-refundable.

5. Refund Process

• Eligible refunds are issued within 7–14 business days via the original payment method.
• DeenVerse reserves the right to approve or decline refund requests based on this policy.

6. Contact Us

To request a refund or cancellation, email support@deenverse.org with your registered email, transaction receipt, and a short description of the issue.